Copy of Shipping Policy

We ship all over the world except the following countries:

Eritrea, Jamaica, Panama, Syrian Arab, Trinidad, Tobago, Yemen, Guyana, Slovakia

Shipping Charges (Covid Time):

(The international shipping charges are very high at present due to Covid19 movement restriction. So we are not able to provide Free Shipping for low volume orders)

We ship all packages through India Post or DHL eCommerce

Shipping is FREE for all orders on or above US$85

On orders below US$85, a flat rate of US$3.50 is charged as Shipping Charges for orders from the Unites States and $3.50 as Shipping Charges for orders from other Countries.

For Expedited Shipping (EMS Speed Post), please contact us.

Processing Time:

Most of the orders are shipped within 5 days, and in most cases it is shipped within 3 business days. In rare cases, it may go up to 7 business days. Uncontrollable situations like postal strikes, natural calamities, or lockdowns due to pandemic might affect the above mentioned time frames.

Shipping Time (DHL eCommerce):

The delivery time varies from country to country, depends upon the customs process and postal services of the destination country. But in most of the cases the packages are delivered within 19 business days. Here is the list of countries/regions and estimated delivery time.

Destination Transit Time
Europe
Austria 9 – 11
Belgium 8 – 11
Czech Republic 8 – 11
Denmark 8 – 14
Finland 10 – 13
France 6 – 9
Germany 5 – 8
Hungary 9 – 12
Ireland 9 – 12
Italy 14 – 16
Netherlands 6 – 11
Poland 8 – 12
Portugal 11 – 16
Spain 8 – 13
Sweden 7 – 11
Switzerland 8 – 13
Turkey 10 – 14
United Kingdom 5 – 7
Rest of Europe 9 – 15
Asia Pacific
Australia 7 – 11
Hong Kong 6 – 9
Japan 8 – 10
South Korea 6 – 9
New Zealand 7 – 12
Taiwan 6 – 9
Thailand 7 – 11
Rest of Asia Pacific 7 – 19
Americas
Canada 12 – 15
United States of America 9 – 15
Rest of South America 9 – 19
Middle East & Africa
United Arab Emirates 8 – 15
Rest of Middle East & Africa 9 – 19

If the package is not delivered within the above estimated time, please contact us.

COVID19 changed everything and all the time duration mentioned above may change. There might be unexpected delays in deliveries.

Tracking:

Tracking is available for all shipments. Tracking details/links are send to the customer's email id as soon as the item is shipped.

In addition, the following websites could be used for tracking:

https://ecommerceportal.dhl.com/track/
https://www.aftership.com/couriers
https://www.17track.net/en

Shipping Charges (Pre-Covid):

We ship all packages through India Post Registered Airmail (Pre-Covid).

Shipping is FREE for all orders on or above US$19

On orders below US$19, a flat rate of US$ 3.50 is charged as Shipping Charges.

For Expedited Shipping (EMS Speed Post), please contact us.

Shipping Time:

Most of the orders are shipped within 2 business days, and in most cases it is shipped within one business day. In rare cases, it may go up to 3-4 business days. Uncontrollable situations like postal strikes, natural calamities might affect the above mentioned time frames.

The delivery time varies from country to country, depends upon the customs process and postal services of the destination country. But in most of the cases the packages are delivered within 25 business days. Here is the list of countries/regions and estimated delivery time.

Europe/Middle East/Asia - 7 to 14 business days
US - 10 to 15 business days
Canada /New Zealand/Australia/Russia - 15 to 25 business days
South America - 20 to 25 business days

If the package is delivered within the above estimated time, please contact us.

COVID19 changed everything  and all the time duration mentioned above. There will be unexpected delays in deliveries.

Tracking:

Tracking is available for all shipments. Tracking details/links are send to the customer's email id as soon as the item is shipped.

In addition, the following websites could be used for tracking

https://www.aftership.com/couriers/india-post-int
http://ipsweb.ptcmysore.gov.in/ipswebtracking/
https://www.17track.net/en
https://www.parcelmonitor.com/
https://shipway.in/india_post 
Follow @KiwiPens